zc77's Privacy Policy —
Your Data, Our Responsibility

1. Introduction

zc77 is a reliable and secure online gaming platform for users in Bangladesh. We firmly believe that protecting the privacy of your personal information is not just a legal obligation — it is also part of how we show respect for the trust you place in us.

This Privacy Policy ("Policy") explains in detail how we handle your information when you use the zc77 platform, website, and all related services. Please read this policy carefully — it clarifies both your rights and our responsibilities.

By using zc77's services, you acknowledge the terms of this Privacy Policy. If you disagree with any part of this policy, please contact our support team before using our services.

2. What Information We Collect

zc77 collects information from you in various ways and for various purposes. The categories of information collected are listed below:

2.1 Registration and Identity Information

When creating an account, we collect:

• Full name (in Bengali or English)
• Date of birth (for age verification purposes)
• Valid email address
• Mobile number
• User-set password (stored in encrypted form)

2.2 Identity Verification (KYC) Information

In order to ensure secure transactions and prevent fraud, we may carry out identity verification in certain situations. This may require:

• National ID (NID) or passport information
• Proof of address
• Information to confirm ownership of a payment method

2.3 Financial Transaction Information

When processing deposits and withdrawals, we collect payment method details. zc77 processes transactions only through bKash, Nagad, Rocket, and Upay. We do not store the full password or PIN of any payment method.

2.4 Gaming Activity Information

• Game history and betting records
• Bonus and promotion usage information
• VIP tier progress and points balance
• Session duration and frequency

2.5 Technical and Device Information

Information automatically collected while using the platform:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session timestamps and log data
• Information obtained from cookies and similar tracking technologies

3. How We Use Your Information

zc77 uses the information it collects only for specific and legitimate purposes. The main purposes for using the information are described below:

• Service delivery: To manage accounts, process transactions, and run gaming activities.
• Security and verification: To confirm your identity, prevent fraud, and block unauthorized access.
• Legal compliance: To comply with applicable laws, regulations, and regulatory guidelines.
• Customer support: To respond to your questions, complaints, and support requests.
• Platform improvement: To improve service quality, identify errors, and refine the user experience.
• Responsible gaming: To identify excessive gaming patterns and provide necessary assistance.
• Communication: To send important account notifications, policy update information, and security alerts.
• Analytics: To understand overall usage patterns — always in aggregated and anonymous form.

We never sell your personal information to third parties or rent it out for commercial purposes.

4. Data Retention and Duration

zc77 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet applicable legal obligations.

All relevant information is retained while an account is active. Even after an account is closed or deactivated, certain information may be kept for a defined period for the following reasons:

• Maintaining financial transaction records and audit trails
• Ensuring the availability of information for resolving legal claims or disputes
• Mandatory record retention as directed by regulatory authorities
• Requirements for fraud prevention and security analysis

Once the required retention period has passed, we securely delete or anonymize the information.

5. Sharing Information with Third Parties

zc77 may share information with selected third parties only under strictly controlled circumstances and for specific purposes:

5.1 Payment Processors

The necessary payment information is shared with bKash, Nagad, Rocket, and Upay to complete transaction processing. These organizations operate under their own privacy policies.

5.2 Technology and Game Providers

Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming receive only the minimum session data needed to operate their services smoothly. They do not have access to your full identity or financial information.

5.3 Law Enforcement and Regulatory Authorities

We may provide information when legally required to do so in accordance with court orders, lawful legal processes, or valid requests from regulatory authorities.

5.4 Security and Fraud Prevention

Relevant information may be shared with specialized security service providers to ensure platform security and prevent fraud and money laundering.

Outside the cases listed above, zc77 does not transfer your personal information to any third party.

6. Cookies and Tracking Technologies

The zc77 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, verifying security, and completing payment processes. Disabling them will prevent the platform from working correctly.

6.2 Functional Cookies

Used to remember your preferences and settings, such as language selection and personal customization.

6.3 Analytical Cookies

Collects anonymous statistics to understand how users interact with the zc77 platform. This information is used to improve the platform.

Most browsers provide options to control cookies. However, blocking essential cookies may prevent some services from working correctly.

7. Your Data Rights

zc77 respects your rights over your personal information. You have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of incomplete or inaccurate information.
• Right to erasure: The right to request deletion of your information in certain circumstances, subject to ongoing legal obligations.
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to data portability: The right to receive your information in a structured, commonly used format.
• Right to object: The right to object to certain types of information processing.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time. Identity verification may be required.

8. Data Security Measures

zc77 takes both technical and organizational measures to protect your information. The key elements of our security framework are:

• SSL/TLS encryption: All data exchanged between the platform and your device is transmitted through encrypted connections.
• Password hashing: Your password is never stored directly — only a cryptographic hash is kept.
• Access control: A "need-to-know" policy is applied to our internal systems — staff can only view information that is necessary for their role.
• Security monitoring: Systems are monitored 24/7 to detect suspicious activity.
• Regular security reviews: Periodic security assessments are conducted to identify platform vulnerabilities.
• Data backups: Important information is regularly backed up in a secure and encrypted manner.

However, no method of transmitting information over the internet is 100% secure. We strive to ensure the highest level of security, but an absolute guarantee of complete security is not possible. Keep your password secure and log out of your account after using an unfamiliar device.

9. Children's Privacy

zc77's services are intended only for those aged 21 and above. We do not knowingly collect information from any minor.

We have age verification measures in place during the registration process. If a person misrepresents their age with false information and we discover this later, the relevant account will be closed immediately and any collected information will be securely deleted.

If you are aware that a minor has created an account on zc77, please notify us at [email protected].

10. Changes to the Privacy Policy

zc77 may review and update this Privacy Policy from time to time. Reasons for changes may include:

• Adapting to legal or regulatory changes
• Addition of new services or technologies
• Improvements to security measures
• Improving clarity based on user feedback

For significant changes, we will display a notice on the platform and/or notify you at your registered email address. Continued use of the platform after changes have been made will be taken to mean that you have accepted the updated policy.

The "last updated" date shown at the top of this page always indicates the most recent version.

11. Contact & Complaints

If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 from any page of the zc77 website
• Language: Support is available in Bengali and English

We take all privacy-related requests seriously and aim to respond within a reasonable time. Your satisfaction is our priority.